You are able to have up to five alternative delivery addresses on your account, excluding your billing address. All alternative addresses will expire after 13 months if not used. To add a new delivery address simply select, 'Add Address', when placing your order.
If you would like your order to be delivered to an alternative delivery address instead of your 'account address' you will need to pay in full for your purchase by credit / debit card. The card must be registered to the account address. For added security, we cannot accept payment with a gift card or eVoucher for an order which is being sent to an alternative delivery address.
For any returns made, your account will be credited and you may request a refund by calling 0844 844 8000*, lines are open between 8am and 11pm 7 days a week.
If you have already placed your order, we will not be able to change the delivery address. If you are unable to accept delivery of your order, the courier will either leave this in a safe location, with a neighbour or leave their details on a calling card and you can contact them directly to rearrange delivery. Thereafter the courier will return your items and you will be credited for them within 14 days.
If you wish to change the delivery address for a large furniture order please contact the Home Customer Services team on 0844 844 8999*.
To arrange a return for an order delivered to an alternative address or for any other queries please call us on 0844 844 8000*, lines are open between 8am and 11pm 7 days a week.
*Calls cost 5p per minute from a BT landline. Mobile providers and other networks may vary.
