Which items can't be returned?

We want our customers to be happy with their purchases and aim to be fair and accommodating with regards to returns. But some items are non refundable (unless faulty) and these are listed below:

  • Made to order items, food & alcohol gifts, and flowers.
  • For hygiene reasons, all cosmetics and grooming products, certain jewellery, (for example pierced earrings), mattresses, mattress toppers, divans, duvets and pillows.
  • Self-assembly furniture cannot be returned if assembly is part or fully completed.
  • Any product with a security seal, (such as CDs, DVDs and other technology products), cannot be refunded or exchanged if the seal is broken.
  • Gift Cards and Vouchers cannot be returned, or exchanged for cash.

Further details about our refund policy on specific product ranges can be found in our full terms and conditions at http://www.next.co.uk/WinTC.asp