Returns by Courier
A collection charge will not be made if you keep part of your order.
A Courier collection charge of £3.99 is applied if you return your whole order.
If you return all items ordered and any one of which is collected by our courier, you will be charged a collection charge of £3.99. On returning the whole order, we will refund the delivery charge of £3.99.
Call 0844 844 8000 to arrange for your courier to collect items from home, or log into ‘My Account’ at next.co.uk to arrange a courier return.
Returns to Store
Returns via our stores are free of charge.
Large, bulky items cannot be returned to a store and stores cannot exchange items. Please remember to take your delivery note with you into the store. You can find your nearest store on our store search page.
Unfortunately we cannot accept returns through our airport stores.
Returns by Post
To return items by Post please call 0844 477 4874 to request a pre-paid returns label and simply take your parcel to the Post Office.
If you return the whole order, we will refund the delivery charge of £3.99.
A non refundable collection charge of £30.00 will be applied to selected furniture items if delivery is refused, or collection is requested, unless the product is faulty or does fit the description given.
PLEASE NOTE you are unable to return Beaverbrooks items to Next either via the courier service, through Next Stores or through Payzone. Please use the freepost returns label provided on your invoice.