You can track your delivery by clicking on “My Account” and selecting “Order Tracking” on the left hand side under “Account Options”.
The order date, item description, item number and delivery status are displayed. The postcode of the delivery address or the store address is also showing. The line separating the order placed on 25th February indicates items will be despatched in a separate parcel.
You can check whether your items will be delivered to a Next store (the arrow denotes express delivery) or to a residential address (denoted by a house icon). Any items on a delay at the time the order was placed are shown as reserved items and the expected delivery date is also displayed.
If your order has been despatched into our courier network we will send you an email to enable you to track your delivery.
The email will detail how many parcels have despatched. You will be able to track each parcel on the Hermes (our carriers) website.
The tracking points are as follows:
Not all tracking points will show for all deliveries.
The time your order reached our warehouse system.
Receipt at Depot
The time your parcel was received at the regional Hermes Depot.
Processed at Depot
The time your parcel was allocated to your courier.
Out for Delivery
The time the delivery vehicle left the depot to deliver the parcel to the courier.
The time your courier received your parcel.
Signature from Customer
The time the parcel was signed for.
Delivered to ...
The place where the parcel was delivered to.
Courier to Re-attempt
The courier was not able to deliver and will try again.
Delivered to Secure Location
The time the delivery was made to a secure location.
You do not need a tracking number as your tracking information will show automatically at the bottom of the screen.
If your order does not arrive on your stated day and you have not had any communication from Next to advise of a delay please call us on 0844 844 8499* 8am - 11pm, 7 days a week to track a missing order.
To ensure you don’t miss out on any updates, please check your contact details are correct, you can do this here (you will need to sign in to your account first).
*Calls cost 5p per minute from a BT landline. Mobile providers and other networks may vary.