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Sofa and Furniture Delivery
Sofa and Furniture
Customers ordering one or more items in an order will only be charged once.
For sofa and furniture orders you will be advised of a minimum lead time at the point of ordering. Your sofa will be made to order. Before ordering a sofa or furniture please check dimensions of internal and external access points including doors, corridors, stairs and corners.
Check for dimensions against your desired sofa or furniture to ensure access is possible. As soon as your items are ready we will contact you with a date of delivery.
The majority of deliveries are made Monday to Sunday (excluding bank holidays).
We will also arrange an AM (7:30am - 1:00pm) or a PM (12:00 - 6:00pm) delivery.
If you cannot accept the first option then you will be offered two other alternatives.
Please ensure there is someone at the property to receive the goods as they will have to be signed for. Ensure all access points are clear of obstacles.
On the delivery day, a two person team will place the furniture in the room of your choice and unwrap the sofa unless otherwise requested.
Please ensure all access points are clear of obstacles. Self assembly items will remain in their boxes. Boxed products will be placed in a room of your choice.
Please note if you are not available to accept the delivery you will incur a £30 admin charge. Any returns unless faulty or damaged will also incur a collection charge of £30.
All made to order sofas and furniture are delivered using the Next Home Delivery Service. Deliveries will cost £3.95 per order.
Made to Measure Items
As these items are made-to-order and produced to your requirements, no refunds or exchanges can be made unless your instructions have not been carried out, or the item is found to be faulty.
If delivery fails for access reasons, we will charge 10% of the order value if the order is cancelled or 5% of the order value if you order an alternative and/or arrange re-delivery.
For each sofa order a non-refundable deposit of 10% of the value of the order will be payable if the order is cancelled after 7 calendar days of being placed. If you cancel your order after 7 days and reorder, a 5% administration charge will apply.
One Week Delivery
You should be offered a delivery within one week if the whole of your order is in stock at the point of ordering. This applies in most areas, full details at point of ordering. This applies to furniture items that are delivered by a two man delivery team.
If you have any questions or would like further assistance, please call our Home Customer Services department on 0333 777 8999*.
*For call charges contact your service provider.
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