You can request that our delivery team dispose of your old appliance. This must be done at the point of order and a charge will be made for each item.** All goods for removal and disposal must be disconnected from all water, electrical and gas supply in advance of the goods being removed. Refrigeration equipment cannot be removed due to government regulations, please contact your local authority.
** Disposal for each appliance is £13.00.
If you wish to cancel your order we ask that you advise us at least 48 hours before your planned delivery date and you will receive a full refund. Where the goods have been delivered to you, you may return them for up to 7 working days from the date of delivery in line with the Distance Selling Directive. We reserve the right to charge you to collect the goods and to charge you for any damage that may have occurred whilst the goods have been in your possession, if necessary. No goods can be returned to store for a refund - All Cancellations must be processed via Next Domestic Appliance helpline. For further information and charges please see section 8 - Returns. This does not affect your legal rights.
If goods are faulty, following confirmation by the manufacturer (this will require a telephone call or home visit by a manufacturer or registered engineer) you may return the product free of charge by calling 0844 844 8907. ***
If for any other reason you decide to return the product within 7 days of receiving the delivery please call the Next Domestic Appliance helpline 0844 844 8907 and we will arrange a pick up within 5-7 days if the products are unused and unconnected. There is a charge for this collection of £49.99 this charge reflects the actual cost of collection. Under the terms of Distance Selling Directive, you as the customer have a duty to care for the product while it is in your possession. If the products are damaged a charge will be made to repair the product to its original condition. Please be aware that where a repair is not economically viable, no refund will be made. Your legal rights are not affected. Next Domestic Appliances cannot be returned to any Next stores.
*** A full refund will be made back to your Next Directory account.
If you have an order query, please email us at or call us on 0844 844 8907. Please note telephone calls may be recorded for training and quality purposes.
These terms & conditions are for domestic appliances only.