We have recently made changes to improve the functionality of the site. These changes mean that you can longer access all of the features within your ‘My Account’ area unless you use a password to sign in.
To sign in with your password
- Please enter the email address registered on your account or your customer number (as printed on your delivery note or statement).
- Enter the password that was created when registering your details
- Click 'Sign In Now'.
Whilst you need to use your password to access my account, you can still order with us using your date of birth and customer number to sign in.
To sign in using your customer number and Date of Birth
- Please enter your customer number as printed on your delivery note or statement.
- As an additional security measure, we also require your date of birth to sign you in to our site.
- Click 'Sign In Now'
Please also ensure that you have not incorrectly used a zero for the letter ‘O’ and a letter ‘O' for the number zero. All customer numbers have two alpha characters followed by six numerics E.G AA123456.
If you are still having problems, please contact us via email or by phone
British Forces Postal Office (BFPO) address
You no longer need to enter your registered contact telephone number.
You can also choose to sign in using your email and password or customer number and password, once a password has been registered in your My Account area.
Forgotten Password / Password not recognised
It is not uncommon to forget your password. We can send you your password to the e-mail address you registered with. Just click here, enter your email address and complete the security check.
Forgotten Customer Number
Please use the contact form to email our customer services team. On the contact form select Next Directory/ Online, then 'Other'. Please supply your full address and date of birth.
If you wish to update your details at any time, simply sign in with your password and go to “My Account” and select “Sign In Details”.
If you have not set up a password yet and can not remember or find your customer number, please use the contact form to e-mail our customer service team. On the contact form, select Next Directory/Online, then 'Other'.