We are happy to exchange or refund any item returned in a saleable condition, in its original packaging with its receipt within 28 days* or for items purchased in a sale, within 15 days.
A refund will be issued by the original payment method, to the value of the item printed on the receipt.
For debit/credit card refunds, the card and the cardholder must be present. Otherwise the purchase will be refunded onto a NEXT gift card.
Refunds from gift receipts will be given onto a NEXT gift card**.
* Gifts bought for Christmas can be returned up to 10 days after Christmas Day (4th January)
** NEXT gift and refund cards are valid for 2 years from the date they were issued or last used.
This service is available in most of our retail or clearance stores, except our airport stores.