Exceptions to Refund & Exchanges

Pierced earrings, food, alcohol or toiletries/grooming products are non returnable for reasons of hygiene and safety - unless faulty. Your legal rights are not affected.

Items which are made to order will also be non returnable unless faulty or not as described. Your legal rights are not affected.

If you would like further information regarding this, please contact the Store Services team on 0844 8448911.

The office opening hours are:-

  • Monday to Friday          8.00am  -     10.00pm
  • Saturday                       8.00am  -     9.00pm
  • Sunday                         10.00am     6.00pm