Exceptions to Refund & Exchanges


Pierced earrings, food, alcohol or toiletries/grooming products are non returnable for reasons of hygiene and safety - unless faulty. Your legal rights are not affected.

Items which are made to order will also be non returnable unless faulty or not as described. Your legal rights are not affected.

If you would like further information regarding this, please contact the Store Services team on 0333 777 8911*.

The office opening hours are:-

  • Monday to Friday        8.00am  -     10.00pm
  • Saturday                    8.00am  -     9.00pm
  • Sunday                      10.00am     6.00pm

*For call charges contact your service provider.