Has my order gone through?

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If you have placed your order online you will receive an automated ‘order confirmation’ e-mail. This will detail all of the items that you have ordered and the expected delivery dates. However, you will only receive this e-mail if you have a valid e-mail address registered to your account.

If you have not received this e-mail please check to ensure that the e-mail has not been filtered into your ‘junk’ folder.

Please also check that the correct e-mail address is registered to your account. You can do this by going back to the Next homepage and clicking on “My Account”. The link can be found at the top of the screen. Once you have logged in please click “Sign in Details” which can be found on the left hand side of the screen. There you can check that you have the correct e-mail address registered to your account and update as necessary.

Once signed into ‘My Account’ you are also able to see if your order has been placed by selecting ‘Order Tracking’ which can be found on the left hand side of the screen. However please note that you may need to allow 24 hours for the website to be updated with your order details.

If you have not received an e-mail order confirmation within 45 minutes and your order is not available to view in the ‘Order Tracking’ section, then it is likely that the order has been unsuccessful. You can resubmit your order online or via our order line, which is open 24 hours a day, 7 days a week on 0333 777 8000*.

*For call charges contact your service provider.

Our online store is now open 24 hours a day for you to browse, place an order and request a copy of our Directory.