I have returned items and I have not yet received a refund (I always pay for my orders in full with my Credit/Debit card)

If you have returned items to one of our Next stores, please allow 2 working days for your refund to be processed. Items returned via the courier service or the Post Office can take up to 14 days.

If you have a valid e-mail address registered to your account, we will send a confirmation of the return being processed on to your account. After we have processed the refund, you will need to allow sufficient time for your card issuer to make the funds available. This can take up to 10 days to show in your account.

For security reasons, all refunds will be processed via the original payment method, i.e payment by debit card will be refunded to the original debit card used at the time of order.

Payment by PayPal:

It can take 7-9 days for refunds to be processed by PayPal in some circumstances, depending on the payment method used when placing your order.

If you have paid by PayPal and have not received a refund then please contact PayPal.

Payment by Giftcard or eVoucher:

If a Gift card was used to pay for the value of the order and part or all of the order was returned a new Gift card will be issued to you via post. This can take up to 21 days to be delivered.

If you paid in full by eVoucher at the time of order and you have a valid registered e-mail address on the account, you will automatically receive the returns value on your original eVoucher, when the returned item is received.

If there is not a valid e-mail address on the account, we will send a Gift card to the value of your eVoucher to your home address. Please allow up to 21 days to receive this.

If you have made an order and paid for it with both Credit/Debit card and Gift Card or eVoucher we will first refund the amount of any returns to your Credit/Debit card. We will then refund any outstanding amount to a new Gift card. Please note it can take up to 21 days for this new Gift card to be delivered.

If you have allowed this amount of time, then please call us on 0333 777 8000* between 8am – 11pm, 7 days a week, and we will be able to assist you further.

*National call rates apply.