I have returned items and I have not yet received a refund. (Next Credit Account Holder)

If you have returned items to one of our Next stores, we will credit your account as follows depending upon the day of the return:

Return Made on:Return Visible on my account
Monday before 6:30pmTuesday
Monday after 6:30pmWednesday
Tuesday before 6:30pmWednesday
Tuesday after 6:30pmThursday
Wednesday before 6:30pmThursday
Wednesday after 6:30pmFriday
Thursday before 6:30pmFriday
Thursday after 6:30pmSaturday
Friday before 6:30pmSaturday
Friday after 6:30pmTuesday
SaturdayTuesday
SundayTuesday

If items are returned via courier or the Post Office, please allow 14 days for your account to be credited.

If you have a valid e-mail address registered to your account, we will send you an e-mail to let you know once we have received your returns.

If you have allowed this amount of time and not received a credit, then please call us on 0333 777 8000* between 8am – 11pm, 7 days a week and we will be able to assist you further.

If you have made payment with a Credit/Debit card, Giftcard or eVoucher with your order this amount will be credited to your Next directory account. Any returns that you make thereafter will also be credited to your Next directory account.

If you require the credit from your returns to be refunded via the method that you used to make the initial payment please call us on 0333 777 8000* between 8am – 11pm, 7 days and we will be able to assist you further.

*For call charges contact your service provider.