If you have a complaint, please contact us so we can put it right.
If you've already spoken to someone about your complaint and they haven't been able to resolve it, our small escalated complaints team can step in.
|Call:||0333 777 4582*|
Next Retail Ltd
In the unlikely event we have been unable to resolve your complaint:
You may be entitled to refer your complaint to the Financial Ombudsman Service
All Other Complaints
You have the right to refer the dispute to the EU's Online Dispute Resolution Platform at http://ec.europa.eu/odr. If you decide to use this service, please use the following Next email address when asked for the trader's email address when completing the form ODR@next.co.uk
*For call charges please contact your service provider.