I have a Complaint

If you have a complaint, please contact us so we can put it right.

Please provide your full details, (if you're a Directory/Online customer please include your date of birth).

Call:0333 777 8247*
Email:complaints@next.co.uk
Write:Next Retail Ltd
Gedding Road
Leicester
LE5 5DW


If you've already spoken to someone about your complaint and they haven't been able to resolve it, our small unresolved complaints team can step in.

Please provide your full details, all the details about your complaint and who you have already spoken to.

Call:0333 777 4582*
Email:unresolved_complaints@next.co.uk
Write:Complaints
Next Retail Ltd
Desford Road
Enderby
LE19 4AT

In the unlikely event we have been unable to resolve your complaint:

Credit Complaints

You may be entitled to refer your complaint to the Financial Ombudsman Service

All Other Complaints

You have the right to refer the dispute to the EU's Online Dispute Resolution Platform at http://ec.europa.eu/odr. If you decide to use this service, please use the following Next email address when asked for the trader's email address when completing the form ODR@next.co.uk


*For call charges please contact your service provider.