I have a Complaint

If you have a problem with one of our products, or our service, for example;

  • Your goods haven’t arrived?
  • Your order isn’t what you’d expected?
  • Need to query a payment?
  • Want to speak to a manager?

.....and it’s the first time you’ve needed to bring it to our attention? We can sort things out really quickly. Just contact us on any of the methods below;

Our Website & Directory

Our Stores

PHONE us on 0844 844 8047

or EMAIL us by clicking here.

or WRITE to us at the following address:

Next Directory
Leicester
LE5 5DW

PHONE our Store team on 0844 844 8939

or EMAIL us by clicking here.

or WRITE to us at the following address:

Next Retail
Leicester
LE19 4AT

Escalated Complaints

In the unlikely event that our enquiries teams have been unable to resolve your problem, our escalated complaints team will step in. Please note; this is a small team dedicated to dealing with only the most serious, or repeat complaints, and contacting this team for a first time query is likely to delay its resolution.

Our Website & Directory

Our Stores


Phone our
Directory Complaint Resolution Team:
0844 844 8408 (9am till 5pm, Mon - Sat)

or email:
Directory.ComplaintResolution@next.co.uk

.....please include:

  • Your name and address
  • Your customer number
  • Your contact telephone numbers


or Write to:
Jayne Oddy
Next Directory
Leicester
LE19 4AT


Phone our
Retail Complaint Resolution Team:
0844 844 8412 (9am till 5pm, Mon - Sat)

or email:
Retail.ComplaintResolution@next.co.uk

….please include:

  • Your name and address
  • Your order number (if appropriate)
  • Your contact telephone numbers


or Write to:
Rachel Scarborough
Next Directory
Leicester
LE19 4AT