I have received a faulty item / My Item has become faulty

We are sorry to hear your product is faulty. We would like to help you to resolve your enquiry as soon as possible.

Clothing and Fashion Accessories /Textiles/Household Accessories

Most items are covered by a 1 year guarantee (unless extended at the time of purchase). We can arrange a collection of the item for you or alternatively you will be able to return the item into a Next store. If the item is still required, it can be re-ordered for you with free delivery, providing it is still available.

If your watch is faulty, please click here for more information regarding repairs.

For further information regarding this, please do not hesitate to call us on 0333 777 8787*, 8am – 11pm, 7 days a week. Alternatively, you can also request for us to give you a call back by clicking here.


If the item required a two man delivery, please call our Home Customer Services team on 0333 777 8999* and they will be able to assist you further.

Small electrical appliances/Audio and Technology:

Please refer to your manufacturer’s handbook for further information, which should be enclosed with the product when purchased. If you no longer have this information please click here for a list of manufacturers telephone numbers.

Alternatively, you can contact our Home Customer Services team on 0333 777 8999* for more information.

Domestic Appliances:

For all other domestic appliances contact Next Electricals Team on 0333 777 8907*, 8am – 10pm, 7 days a week.

*For call charges contact your service provider.