If you have a complaint, please contact us so we can put it right.
Please provide your full details, (if you're a Directory/Online customer please include your date of birth).
If you've already spoken to someone about your complaint and they haven't been able to resolve it, our small unresolved complaints team can step in.
Please provide your full details, all the details about your complaint and who you have already spoken to.
In the unlikely event we have been unable to resolve your complaint:
You may be entitled to refer your complaint to the Financial Ombudsman Service
All Other Complaints
You have the right to refer the dispute to the EU's Online Dispute Resolution Platform at http://ec.europa.eu/odr. If you decide to use this service, please use the following Next email address when asked for the trader's email address when completing the form ODR@next.co.uk
*For call charges please contact your service provider.