I have a Complaint

If you have a complaint, please contact us so we can put it right.

Please provide your full details, (if you're a Directory/Online customer please include your date of birth).

Call:0333 777 8247*
Write:Next Retail Ltd
Gedding Road

If you've already spoken to someone about your complaint and they haven't been able to resolve it, our small unresolved complaints team can step in.

To speed things up, please kindly provide your full details, (i.e. name address and phone number),  all the details about your complaint ( e.g. store name, item number/description and/or your account or order number) and who you have already spoken to.

Call:0333 777 4582*
Next Retail Ltd
Desford Road
LE19 4AT

In the unlikely event we have been unable to resolve your complaint:

Credit Complaints

To view our Credit Services Complaints Procedure, please Click Here.

You may be entitled to refer your complaint to the
Financial Ombudsman Service

All Other Complaints

You have the right to refer the dispute to the EU's Online Dispute Resolution Platform at http://ec.europa.eu/odr. If you decide to use this service, please use the following Next email address when asked for the trader's email address when completing the form ODR@next.co.uk

*For call charges please contact your service provider.