I have a Complaint

If you have a problem with one of our products, or our service, for example;

  • Your goods haven’t arrived?
  • Your order isn’t what you’d expected?
  • Need to query your account?
  • Want to speak to a manager?

.....and it’s the first time you’ve needed to bring it to our attention? We can sort things out really quickly. Just contact us via any of the methods below;

Our Website & Directory

Our Stores

PHONE us on 0333 777 8247*

or EMAIL us by clicking here.

or WRITE to us at the following address:

Next Directory
Gedding Road
Leicester
LE5 5DW

PHONE our Store team on 0333 777 8939*

or EMAIL us by clicking here.

or WRITE to us at the following address:

Next Retail
Desford Road
Leicester
LE19 4AT

Escalated Complaints

In the unlikely event that our enquiries teams have been unable to resolve your problem, our escalated complaints team will step in. 

We have 3 small teams of specialists; each dedicated to dealing with your complaint, or repeat complaints, about our website and Next Directory, Next Stores, or Next Home products or service.

If this is a first time query or complaint please contact us using the numbers above.

Escalated Complaints for Non - Home Products & Service

Our Website & Directory

Our Stores

For Directory service and non-Home product issues:

Phone our
Directory Complaint Resolution Team:

0333 777 4508* (9am till 6pm, Mon - Sat)

or email:
Directory.ComplaintResolution@next.co.uk

.....please include:

  • Your name and address
  • Your customer number
  • Your contact telephone numbers


or Write to:
Graeme Ostah
Next Directory
Desford Road
Leicester
LE19 4AT

For store service and non-Home product issues (bought in store):

Phone our
Retail Complaint Resolution Team:
0333 777 4512* (9am till 6pm, Mon - Sat)

or
email:
Retail.ComplaintResolution@next.co.uk

….please include:

  • Your name and address
  • Your order number (if appropriate)
  • Your contact telephone numbers

For Service

  • Store and department visited
  • Date & Time of visit
  • Name/description of staff member
  • Receipt bar code number
  • What's happened?

For product

  • Receipt bar code number
  • Product item number/Description
  • Date of purchase
  • What's happened?

or Write to:
Rachel Scarborough
Next Directory
Desford Road
Leicester
LE19 4AT


Escalated Complaints for Home Products & Service

Our Website & Directory

Our Stores

Home products or Home service related issues:

Phone our
Directory Complaint Resolution Team:

0333 777 8093* (9am till 6pm, Mon - Sat)

or email:
Home.ComplaintResolution@next.co.uk

.....please include:

  • Your name and address
  • Your customer number
  • Your contact telephone numbers


or Write to:
Jaspal Kaur
Next Directory
Desford road
Leicester
LE19 4AT

Home products or Home service related issues:

Phone our
Retail Complaint Resolution Team:
0333 777 8093* (9am till 6pm, Mon - Sat)

or
email:
Home.ComplaintResolution@next.co.uk

….please include:

  • Your name and address
  • Your order number
  • Your contact telephone numbers

If you have no order number please advise:

For Home product

  • Receipt bar code number
  • Product item number/Description
  • Date of purchase
  • What's happened?


For Home Store Service

  • Store visited
  • Date & Time of visit
  • Name/description of staff member
  • Receipt bar code number
  • What's happened?

or Write to:
Jaspal Kaur
Next Directory
Desford road
Leicester
LE19 4AT


In the unlikely event we are unable to resolve your complaint, you may be entitled to refer your complaint to the Financial Ombudsman Service.


* For call charges please contact your service provider.