Delivery delays by postcode caused by adverse weather

Whilst the majority of our parcels are being delivered on time, in some parts of the country; particularly Scotland, that are affected by weather, we are having difficulties getting through to deliver orders. This is resulting in some delays. We are sorry for this, and we would like to reassure you that we will do all we can to get your order to you as soon as possible.

Last updated 12th December at 1:00pm

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We would like to reassure you that we will do all we can to get your order to you as soon as possible.

My area is unaffected by the weather conditions. Why is my delivery late?

Even though your own area is unaffected, the delivery may be coming from an area affected by adverse weather, causing delays. We are doing our best to deliver all orders as soon as we can.

I can’t get to store to collect my order. What will happen?

Don't worry if the weather is preventing you from collecting your store order. We will hold your order for 14 days.