What if I don't know my password?

We have recently made changes to improve the functionality of the site. These changes mean that you can no longer access all of the features within your ‘My Account’ area unless you use a password to sign in.


Please note, you can still order with us using your date of birth and customer number to sign in.


If you do not have a password set up on your account, please enter your email address or customer number in on the ‘reset passwordsection of the website. We will create a temporary password for you to use which will be sent to your account email address. You will be required to change this password next time your sign in.


If you do not have an email address or password set up on your account you will need to ring our customer services team for assistance on 0333 777 8237*

*Lines are open: 24 hours, 7 days a week. For call charges contact your service provider.