Mattress collection service


Mattress collection service £20 (862657)

When we deliver your new Next mattress, we can collect and recycle your old or unwanted mattress. Just add the Mattress Collection Service to your bag when making your purchase and we'll take care of the rest! Terms, conditions and exceptions apply.

Terms and conditions:

1. The customer must package the unwanted mattress in the collection bag, which will be provided by Next and sent next day delivery by courier when your order is received. The unwanted mattress must be packaged in the bag provided prior to the arrival of the Delivery/Collection team. If the bag has not been received, please contact our Home Customer Services department on 0333 777 8999*.

2. The Mattress collection Service is only available to customers who have purchased a new Next mattress. The following mattresses are excluded from the collection service:

  • All Silentnight mattresses
  • Rolled Essential Memory Foam (item number 779021)

3. The £20 charge is per mattress and includes the removal and recycling of the mattress only. We are unable to accept divan bases, bedsteads or headboards.

4. Our Delivery/Collection team have the discretion to refuse the collection of any mattress that they consider presents a health and safety risk.

5. Our Delivery/Collection team will collect the unwanted mattress from the room of the customer’s choice. The mattress must be packaged in advance of their arrival and the walkway clear to enable swift and easy removal.

6. If the delivery needs to be re-arranged, the collection will also take place on the date/time that has been re-arranged with the customer

7. If the customer cancels the order for the new Next mattress, the mattress collection service will also be cancelled.

8. Once the mattress has been collected, it becomes the property of Next and cannot be returned once the Delivery/Collection team have left the customer’s property.

9. Delivery restrictions apply – available mainland UK only.

 *For call charges contact your service provider.