Product Recall and Safety Notice Information

Next recalls Beer Shower Gel (359357) due to an issue with the packaging

Last Updated on 09-05-2016

It’s been brought to our attention that the shower gel, on isolated occasions, is exploding from the packaging when squeezed.

As the shower gel doesn’t meet our strict, technical specifications, we've taken the decision of recalling it, and are requesting that you return it to us for a full refund.

Please call us on 0333 777 8185 to arrange a collection, or return it to your local store, if this suits you better. If you have given this item as a gift, please ask the recipient to contact Next.

We're very sorry for any disappointment and inconvenience this may cause.


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Next recalls Children’s Robes (355933, 394242, 402567, 799768, 790152, 936100) due to non-compliance with UK Nightwear (Safety) Regulations

Last Updated on 19-01-2016

Unfortunately, the cotton jersey hood lining used in the initial deliveries of these styles doesn’t meet the stringent flammability requirement set out in the UK Nightwear (Safety) Regulations. We would therefore recommend that you immediately stop using them and contact us.

Please call us on 0333 777 8185 to arrange a collection, or return them to your local store (for a full refund), if this would suit you better. If you have given any of these items as a gift, please ask the recipient to get in touch with Next.

If you purchased the pink spot robe (799768) or grey rabbit robe (790152) after 13/10/2015 (batch code 15/09), they do not need to be returned as the jersey hood lining has been removed and the robes comply with all the relevant safety requirements.

We're very sorry for any disappointment and inconvenience this may cause, but we hope you'll understand that customer safety is a high priority for us.

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Next recalls Women’s Tan Western (795923) and Black Western Boots (123821) due to an issue with the heel
Last Updated on 27-11-2015

 

We’ve become aware of a potential problem with the heel of the above boots, which could cause you to slip and fall.

Please call us on 0333 777 8185 to arrange a collection, or return it to your local store (for a full refund), if this would suit you better. If you have given this item as a gift, please ask the recipient to pop in to Next for a full refund.

We're very sorry for any disappointment and inconvenience this may cause, but we hope you'll understand that quality issues are a high priority for us.

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Next recalls Women’s Ankle Point Boot (136978) and Long Point Boot (123005) due to an issue with heel
Last Updated on 27-11-2015

We’ve become aware of a potential problem with the heel attachment of the above boots, which could cause a trip hazard during wear.

Please call us on 0333 777 8185 to arrange a collection, or return it to your local store (for a full refund), if this would suit you better. If you have given this item as a gift, please ask the recipient to pop in to Next for a full refund.

We're very sorry for any disappointment and inconvenience this may cause, but we hope you'll understand that quality issues are a high priority for us.

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Next recalls Women’s Pyjamas (383299) and (371168) due to an issue with colour fastness standard.
Last Updated on 27-11-2015

We’ve become aware of an issue with the above pyjamas. Unfortunately, they don’t meet Next’s colour fastness standard, and dye from the red velvet tape may run when the garment is washed. We would therefore recommend that you immediately stop using the product and contact us.

Please call us on 0333 777 8185 to arrange a collection, or return it to your local store (for a full refund), if this would suit you better. If you have given this item as a gift, please ask the recipient to pop in to Next for a full refund.

We're very sorry for any disappointment and inconvenience this may cause, but we hope you'll understand that quality issues are a high priority for us.

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Next recalls the following mirrors due to potential safety issue. 
Last Updated on 19-11-2015




Items Affected

447703 – Large Bevel Mirror (only items purchased before July 2009)
447727 – Small Bevel Mirror (only items purchased before July 2009)



Next wants to make customers aware of a safety issue relating to the adhesion of the glass on a small number of the above mirrors, which could result in the glass falling from the backing. We would therefore ask you to check the item number on the reverse of your mirror, which is located on the small barcode label. It is the reference number below the centre of the barcode, highlighted in the image above.

If the label on your mirror matches any of the above item numbers and you purchased it before May 2009, please do not re-hang the mirror and call us on 0333 777 8128 to arrange a collection from your home address for a full refund – we’re not able to accept returns made directly to store. If you have given the item as a gift, please ask the recipient to contact Next.

If there is no barcode stocker on your mirror, or if you are in any doubt your mirror is affected, we would ask you to contact us on the above number.

We're very sorry for any disappointment and inconvenience this may cause, but we hope you'll understand that customer safety is a high priority for us.

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Next recalls S3 Heart shaped Tea Light Holders (666381) due to safety issue

Last Updated on 05-11-2015



Next wants to make customers aware that due to its construction the above item has been identified as having a potential risk of causing tea lights to flare. Because of this, there’s a possibility the product may be unsafe.

We recommend that you stop using the product immediately and contact us. Please call us on 0333 777 8185 to arrange a collection, or return it to your local store. If you have given any of these items as a gift, please ask the recipient to contact Next.

We're very sorry for any disappointment and inconvenience caused. But customer safety is a high priority for Next.

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Next recalls Fish Face Sandals (829651 – Children’s shoe
sizes 3 - 12) due to potential choking hazard
Last Updated on 17-06-2015


We have identified a problem with the above sandals.

Unfortunately, it's come to light that there is a potential safety issue, where the 3D eyes could fall off, with the possibility that young children could choke, or gag on these small pieces. We would therefore recommend that you immediately stop using the product and contact us.

Please call us on 0333 777 8185 to arrange a collection, or return them to your local store (for a full refund), if this would suit you better. If you have given this item as a gift, please ask the recipient to contact Next.

We're very sorry for any disappointment and inconvenience this may cause, but we hope you'll understand that customer safety is a high priority for us.

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Next recalls Beats Pill XL Speaker (930213) due to potential fire hazard
Last Updated on 17-06-2015

Apple has identified an issue with the above item. 

In rare cases, the battery in the Beats Pill XL Speaker may overheat and pose a fire safety risk.  We would therefore recommend that you immediately stop using the product and contact us.

Please call us on 0333 777 8185 to arrange a collection. If you have given the speaker as a gift, ask the recipient to get in touch with Next.

We're very sorry for any disappointment and inconvenience caused. But we hope you'll understand that customer safety is a high priority for Apple, Beats and Next.

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Next recalls Baby Sandals (993147 & 932316 – sizes 0-3 months to 18-24 months) due to potential choking hazard
Last Updated on  01-06-2015


We have identified a problem with the above pram sandals.

Unfortunately, it's come to light that there is a potential safety issue, where small pieces of the soft footbed material could be bitten off, with the possibility that babies or toddlers could choke, or gag on the small pieces. We would therefore recommend that you immediately stop using the product and contact us.

Please call us on 0333 777 8185 to arrange a collection, or return them to your local store (for a full refund), if this would suit you better. If you have given this item as a gift, please ask the recipient to contact Next.

We're very sorry for any disappointment and inconvenience this may cause, but we hope you'll understand that customer safety is a high priority for us.

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Next recalls Heart Kettles (674863 & 682866) due to potential safety issue
Last Updated on  20-05-2015 


Next wants to make customers aware that certain batches of these kettles are being recalled, due to the possibility that the handle could become loose and detach from the unit. This recall only applies to the following batch codes:

QL8431134

QL8431147

QL8451871

QL8451884

QL8458638

QL8458641

QL8451053

QL8451066

QL8451790

QL8451800

QL8457778

QL8457817

QL8457820








The batch code is a set of numbers detailed on labels fitted to the kettle in the following two places – as shown below.



If your kettle is from one of these batches, we recommend that you stop using the product immediately and contact us.  Please call us on 0333 777 8185 to arrange a collection, or return it to your local store. If you have given any of these items as a gift, please ask the recipient to contact Next.


We're very sorry for any disappointment and inconvenience caused.  But customer safety is a high priority for Next.