Product Recall and Safety Notice Information

Next recalls 941202 Metallic and 741517 green Leopard Cone Heel Chelsea Boots due to an issue with the heel tip

Last Updated on 21-11-2016

We’ve become aware of a potential problem with the heel tip which could cause you to slip.

Please call us on 0333 777 8185 to arrange a collection, or return it to your local store (for a full refund), if this would suit you better. If you have given this item as a gift, please ask the recipient to pop in to Next for a full refund.

We're very sorry for any disappointment and inconvenience this may cause, but we hope you'll understand that quality issues are a high priority for us.


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Next recalls Beer Shower Gel (359357) due to an issue with the packaging

Last Updated on 09-05-2016

It’s been brought to our attention that the shower gel, on isolated occasions, is exploding from the packaging when squeezed.

As the shower gel doesn’t meet our strict, technical specifications, we've taken the decision of recalling it, and are requesting that you return it to us for a full refund.

Please call us on 0333 777 8185 to arrange a collection, or return it to your local store, if this suits you better. If you have given this item as a gift, please ask the recipient to contact Next.

We're very sorry for any disappointment and inconvenience this may cause.


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Next recalls Children’s Robes (355933, 394242, 402567, 799768, 790152, 936100) due to non-compliance with UK Nightwear (Safety) Regulations

Last Updated on 19-01-2016

Unfortunately, the cotton jersey hood lining used in the initial deliveries of these styles doesn’t meet the stringent flammability requirement set out in the UK Nightwear (Safety) Regulations. We would therefore recommend that you immediately stop using them and contact us.

Please call us on 0333 777 8185 to arrange a collection, or return them to your local store (for a full refund), if this would suit you better. If you have given any of these items as a gift, please ask the recipient to get in touch with Next.

If you purchased the pink spot robe (799768) or grey rabbit robe (790152) after 13/10/2015 (batch code 15/09), they do not need to be returned as the jersey hood lining has been removed and the robes comply with all the relevant safety requirements.

We're very sorry for any disappointment and inconvenience this may cause, but we hope you'll understand that customer safety is a high priority for us.

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Next recalls Women’s Tan Western (795923) and Black Western Boots (123821) due to an issue with the heel
Last Updated on 27-11-2015

 

We’ve become aware of a potential problem with the heel of the above boots, which could cause you to slip and fall.

Please call us on 0333 777 8185 to arrange a collection, or return it to your local store (for a full refund), if this would suit you better. If you have given this item as a gift, please ask the recipient to pop in to Next for a full refund.

We're very sorry for any disappointment and inconvenience this may cause, but we hope you'll understand that quality issues are a high priority for us.

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Next recalls Women’s Ankle Point Boot (136978) and Long Point Boot (123005) due to an issue with heel
Last Updated on 27-11-2015

We’ve become aware of a potential problem with the heel attachment of the above boots, which could cause a trip hazard during wear.

Please call us on 0333 777 8185 to arrange a collection, or return it to your local store (for a full refund), if this would suit you better. If you have given this item as a gift, please ask the recipient to pop in to Next for a full refund.

We're very sorry for any disappointment and inconvenience this may cause, but we hope you'll understand that quality issues are a high priority for us.

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Next recalls Women’s Pyjamas (383299) and (371168) due to an issue with colour fastness standard.
Last Updated on 27-11-2015

We’ve become aware of an issue with the above pyjamas. Unfortunately, they don’t meet Next’s colour fastness standard, and dye from the red velvet tape may run when the garment is washed. We would therefore recommend that you immediately stop using the product and contact us.

Please call us on 0333 777 8185 to arrange a collection, or return it to your local store (for a full refund), if this would suit you better. If you have given this item as a gift, please ask the recipient to pop in to Next for a full refund.

We're very sorry for any disappointment and inconvenience this may cause, but we hope you'll understand that quality issues are a high priority for us.