Product Recall and Safety Notice Information

Next recalls White Pom Pom Kaftan (449651) due to potential problem with colour fastness

Last Updated on 19-06-2017


Unfortunately, it's come to light that there's a potential problem with the colour fastness of the pom poms, whereby the dye may run into the white fabric in wear and washing.

As the pom pom trim doesn't meet our strict, technical specifications, we've taken the decision of recalling this item, and are requesting that you return it to us for a full refund.

Please call us on 0333 777 8185 to arrange a collection, or return it to your local store if this would suit you better. If you’ve given this item as a gift, please ask the recipient to contact Next.

We’re very sorry for any disappointment and inconvenience this may cause, but we hope you’ll understand that customer safety is a high priority for us.

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Next recalls Special Purchase styles purchased from Next Clearance & Outlet stores: 126073 – Birdseye Trouser, 137435 – Sapphire Blue Trousers, 192910 – Navy Check Trousers, 194661 – Grey Textured Trousers and 193842 – Black/Blue Dogtooth Trousers

Last Updated on 19-06-2017

We’ve identified a problem with the internal waistband and pocketing fabric containing a quantity of a restricted substance which exceeds Next’s specification.

If you have purchased this item, or received it as a gift, please bring it immediately to any Next store for a full refund.

We're very sorry for any disappointment and inconvenience this may cause, but we hope you'll understand that safety issues are a high priority for us. And if you have any further questions, you can give us a call on 0333 777 8185.


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Next recalls Sandals (193426) due to potential choking hazard

Last Updated on 02-06-2017


We wanted to get in touch with you because we've identified a problem with the sandal shown above. You’ll find the item number (193426) on the heel strap.

Unfortunately, it's come to light that there's a potential problem with the star rivets, which could become detached, presenting a choking hazard to young children.

As the sandals don't meet our strict technical specifications, we've taken the decision of recalling them, and we’re requesting that you return them to us for a full refund.

Please call us on 0333 777 8185 to arrange a collection, or return it to your local store (for a full refund), if this would suit you better. If you’ve given this item as a gift, please ask the recipient to get in touch with Next.

We're very sorry for any disappointment and inconvenience this may cause, but we hope you'll understand that customer safety is our highest priority.


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Next recalls Ellis Chair White (Set of Two) 961364 and Ellis Chair Taupe (Set of Two) 965443 due to a potential problem with the structural performance of the product

Last Updated on 02-06-2017


We have identified a problem with the above chairs.

It's come to light that there's a potential problem with the structural performance of the product.

As the Ellis Chair (Set of Two) does not meet our strict, technical performance requirements, we've taken the decision of recalling them, and are requesting that you return them to us for a full refund.

Please call us on 0333 777 8128 (opening hours are Monday to Sunday 8am to 10pm) to arrange a collection from your home address for a full refund - we're not able to accept returns made directly to store. If you have given the item as a gift, please ask the recipient to contact Next.

We're very sorry for any disappointment and inconvenience this may cause, but we hope you'll understand that customer safety is a high priority for us.


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Next recalls - Bardot Junior Laced Up Tee Dress (L54675) due to a problem with the design

Last Updated on 25-05-2017

We've identified a problem with the above branded item.

Unfortunately, it's come to light that there's a problem with the design. As the item does not meet our strict, technical and safety specifications, we have taken the decision of recalling them, and are requesting that you return it to us for a full refund.

Please call us on 0333 777 8185 to arrange a collection, or return it to your local store, if this would suit you better. If you have given this item as a gift, please ask the recipient to contact us.

We're very sorry for any disappointment and inconvenience caused. But we hope you'll understand that customer safety is our highest priority.


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Next recalls Sandals (430332) due to one type of bead failing testing

Last Updated on 10-05-2017

We have identified a problem with the above sandals.

Unfortunately, it's come to light that one type of bead on the sandals has failed testing.

As the sandals don't meet our strict, technical specifications, we've taken the decision of recalling them, and are requesting they are returned to us for a full refund.

Please call us on 0333 777 8185 to arrange a collection, or return them to your local store, if this would suit you better. If you have given this item as a gift, please ask the recipient to contact Next.

We're very sorry for any disappointment and inconvenience caused, but we hope you'll understand that customer safety is our highest priority.


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Next recalls 713-310 Grow your Own Santa Claus due to an issue with the feet being easily pulled off and if swallowed represents a serious hazard.

Last Updated on 07-02-2017

We’ve become aware of a potential problem. The manufacturer of this product has informed us that the feet can pull off the Santa. And because the material then expands, this represents a serious hazard if swallowed.

If you have purchased this item, or received it as a gift, please bring it immediately to any Next store for a full refund.

We're very sorry for any disappointment and inconvenience this may cause, but we hope you'll understand that safety issues are a high priority for us. And if you have any further questions, you can give us a call on 0333 777 8185.


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Next recalls 941202 Metallic and 741517 green Leopard Cone Heel Chelsea Boots due to an issue with the heel tip

Last Updated on 21-11-2016

We’ve become aware of a potential problem with the heel tip which could cause you to slip.

Please call us on 0333 777 8185 to arrange a collection, or return it to your local store (for a full refund), if this would suit you better. If you have given this item as a gift, please ask the recipient to pop in to Next for a full refund.

We're very sorry for any disappointment and inconvenience this may cause, but we hope you'll understand that quality issues are a high priority for us.