Security

My Next account/personal details have been used without my permission. What should I do?

If you are concerned that your Next account or your personal details may have been used without your permission, please give our Accounts Investigations Team a call straight away on 0333 777 8901#. Lines are open 7 days a week, 8am to 11pm.

This could include any of the following

  • I think someone may have accessed my account.
  • I’m not a Next customer but I’ve received mailings.
  • I’ve received a parcel but I’m not a customer with Next.
  • I’ve received a parcel for someone who used to live at my address.
  • My credit / debit card has been used with Next but I didn’t make this purchase. (It’s really important you let your bank know in the first instance & then give us a call, we’ll make sure this is investigated right away.)
  • There’s an order on my account that I didn’t place.
  • There have been changes made to my personal details on my Next account that I didn’t make.

If you receive any letters for the previous occupier of your address, just send that back to us with ‘Gone Away’ or ‘No Longer at this Address’ written on the front. We’ll make sure to update our systems so that you stop receiving mails like this. If you do receive another letter after this, please ignore it as we will still be in process of updating our systems.

If you believe you have been a victim of fraud it’s really important that you contact the company where your details have been used first. If your details have been used with Next, our Accounts Investigation Team (0333 777 8901, 8am to 11pm, 7 days a week) will be on hand to help resolve this as quickly as possible.

If you believe you have been a victim of identity theft you can report this to Action Fraud (a Police and Governement website) via www.actionfraud.police.uk Here at Next, we aim to report every allegation of fraud to Action Fraud once we’ve fully completed our investigations. If you have an Action Fraud reference number we will report the crime under the same reference which will provide a better picture of the crime to the police.

You can also register your details with CIFAS this is an organisation that will put a security flag against your details so if credit searches are carried out in your name, those companies who have also registered with CIFAS can see you have previously been a victim of identity theft

We take your personal information really seriously & have put various security checks in place to protect your account. This includes sending letters, emails & texts if you update / change your account details. If you receive an email, letter or text alert from us to notify you that details have been changed but you haven’t made these changes, please contact us straight away on 0333 777 8901#.

If you are worried you have received an e-mail which you don’t think is from us click here for more details

For help with creating a secure password click here.

Our Accounts Investigation Team are here to help, so don’t hesitate to call if you have any concerns about your account or personal details being compromised.

#For call charges contact your service provider.