Complaints Publication Report

Firm name: Next Retail Limited

Period covered in this report: 22nd June 2016 to 31st January 2017

Brands/trading names covered: Next, Next Directory, next.co.uk, Next Retail, Next Home, Next Clearance, LABEL, labelonline, Next Art 2 Order, Next Domestic Appliances, Next Flowers, Next Gift Experiences, Next Gift List, Next Gifts, Next House Signs, Next Kids, Next Made 2 Measure, Next Photos, Next Plants, Next VIP, Next Wall Stickers, Next Wines, Brecon Debt Recovery

Product/service grouping Number of complaints opened Number of complaints closed  Percentage upheld 
Credit related 9144 9086 20