Payment Protection Plan (PPP)

How can I find out if I had PPP on my Next Directory Credit Account?

There are several ways you can contact us:

  • Chat with an advisor at https://chat.next.co.uk/
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  • Call our dedicated team on 0333 777 8180
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  • Or write to us at:

    Accounts Administration Department
    Next Directory
    Gedding Road
    Leicester
    LE5 5DW

If I discover I had PPP, what do I do now?

If you wish to make a complaint, you can get I touch with PA(GI) Ltd (previously trading as Phoenix Assurance), as they are the Insurers that provided policies previously sold by Next Directory.

Their details are:

PA(GI) Limited.
Complaints Team
PO Box 72690
London
E1W 9NP

Tel: 0203 819 7609

Opening hours are between 9.00am and 5.00pm, Monday to Friday. This number is a low call rate, although costs can vary between telecom providers.

Email: PAGI@thephoenixgroup.com

Click here for further information.